Due to the perishable nature of our samosas, we do not accept returns once the order has been delivered or picked up.
Quality Concerns & Complaints
If you receive an order that is incorrect or has a quality issue, please report it immediately upon receipt.
Complaints must be made within 1 hour of delivery or pickup along with clear photos/videos of the issue.
Refund & Replacement Policy
No refunds will be issued for late deliveries, as delays may occur due to unforeseen circumstances.
Refunds or replacements may be considered only if there is a verified issue with the quality or accuracy of the order.
Refunds, if approved, will be processed within 5-7 business days via the original payment method.
Order Cancellations
Orders cannot be cancelled once confirmed, as we prepare everything fresh.
In rare cases, if a cancellation request is accepted before preparation starts, a partial refund may be issued at our discretion.
By placing an order with Crispy & Co., you acknowledge and accept this policy. We are committed to maintaining high-quality standards and appreciate your understanding!
